Frequently asked questions
Answers about the CloudSalon platform, CloudBarber, demos, and support. Plans and availability can change; this page describes how things work today.
What is CloudSalon, and what is CloudBarber?
CloudSalon is the platform for appointment-based businesses. CloudBarber is the first CloudSalon product—booking, clients, and daily operations built for barbershops.
Which businesses can use CloudSalon today?
CloudBarber is the product available today for barbershops. Additional sectors such as beauty salons, spa and wellness, nail salons, and mobile services are planned. They are not offered as separate products yet.
Do I get my own booking page and client records?
Yes. CloudBarber gives your business a dedicated booking experience and client records connected to your shop—not a shared marketplace listing.
Are there booking commissions?
CloudBarber uses clear subscription pricing with no fee per booking. Payment processing fees, where applicable, are separate.
Do all plans include the same tools?
Available tools vary by product and plan. Review the CloudBarber plans on the product page for what each option includes.
Who can request a demo?
The CloudSalon and CloudBarber marketing site is publicly available. Requesting a CloudBarber product demo is limited to United States businesses.
Does a demo request start a subscription or take payment?
No. A demo request does not collect payment and does not start a subscription. Paid subscription details are provided before paid enrollment is offered.
How do I get support?
Email support@cloudsalon.app for product questions, account support, or privacy requests. Include your shop name and a description of the issue. Do not send passwords, verification codes, or payment card details.
Still need help? Contact support.